Shipping Policy

Thank you for shopping with Homelle.

We are committed to delivering your order as quickly and safely as possible. Please read the information below regarding our shipping process.

Order Processing

Orders are processed within 1–2 business days after payment has been confirmed.

Orders are processed from Monday to Friday, excluding public holidays. Once your order has been processed and dispatched, you will receive a confirmation email with tracking information (where available).

Delivery Time

We currently deliver throughout South Africa.

Estimated delivery time is 8–12 business days after your order has been processed.

Please note that delivery times are estimates and may occasionally be affected by factors beyond our control, such as courier delays, weather conditions, or peak shopping periods.

Shipping Costs

Shipping costs are calculated at checkout before you complete your purchase.

Any applicable shipping charges will be clearly displayed before payment.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email if tracking is available for your shipment.

If you have not received your tracking information within a few days after your order has been been processed, please contact us and we will be happy to assist you.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are correct before completing your order.

Homelle cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delayed Deliveries

While we work hard to meet our estimated delivery times, unforeseen circumstances may occasionally cause delays.

If your order has not arrived within the estimated delivery period, please contact us at homelle.sa@gmail.com, and we will investigate the shipment with our fulfilment partner and keep you updated.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost during transit, please contact us as soon as possible.

Where appropriate, we will work with the courier and our fulfilment partner to resolve the issue through a replacement, refund, or another suitable solution.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: homelle.sa@gmail.com

We aim to respond to all enquiries within 1–2 business days.