Returns & Refund Policy

At Homelle, we want you to be happy with your purchase. If something isn't right, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging with all included accessories.

• Not show signs of misuse, accidental damage, or normal wear and tear.

To start a return, please contact us at homelle.sa@gmail.com with your order number and the reason for your return. Please do not send any items back before receiving return instructions from our support team.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Include:

• Your order number.

• A description of the issue.

• Clear photos or videos showing the problem.

Once reviewed, we will arrange an appropriate solution, which may include a replacement, refund, or another suitable resolution.

Change of Mind

If you change your mind after placing an order, please contact us as soon as possible.

If your order has not yet been processed or shipped, we may be able to cancel it and issue a full refund.

If the order has already been shipped, it will be treated as a standard return and must meet the return conditions above.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be processed back to your original payment method within 5–10 business days. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, Homelle will cover the return shipping costs.

If the return is due to a change of mind or any reason not caused by our error, the customer is responsible for the return shipping costs.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Products that have been used or altered after delivery.

• Products that are not returned in their original condition.

• Items damaged due to misuse, improper handling, or accidental damage.

Contact Us

If you have any questions about our Returns & Refund Policy or need assistance with a return, please contact us:

Email: homelle.sa@gmail.com

We aim to respond to all enquiries within 1–2 business days.